Grievance policy

Habitat for Humanity, The Heart of Wyoming is committed to providing excellent service. We recognize that, from time to time, there may be concerns or complaints and that our stakeholders have the right to raise such complaints or concerns.

 

This policy sets out the process for addressing concerns and complaints which stakeholders, including applicants of the Homeownership Program, current and future homeowners, volunteers, donors, subcontractors, and vendors may have with Habitat for Humanity, The Heart of Wyoming. A complaint may be about our services, programs, fundraising, donor relations, volunteer relations or communications.

 

We are committed to addressing your concerns in a timely, fair, and respectful manner while ensuring you are provided with updates throughout the process.

 

Any person who believes he or she has been adversely affected by an act or decision of Habitat for Humanity, The Heart of Wyoming has the right to process a complaint or grievance in accordance with the following procedures.

Step One

Submit a written statement to the Board President of Habitat for Humanity, The Heart of Wyoming detailing the nature of the complaint and facts upon which the allegation is based within 30 days of the alleged incident. The Board President shall respond no later than 15 days after receiving the written statement to establish meeting with the objective of resolving the matter informally. However, in no case shall the meeting be conducted more than 60 days after receiving the written complaint. A written record will be prepared and made available to the complainant of the discussion and determination.

Step two

Within 15 days of the informal meeting, if no decision has been made by the Board President or the decision of the Board President does not satisfy the complainant, he or she may request a hearing with the Board of Directors of Habitat for Humanity, The Heart of Wyoming by submitting a written request to the Board President. The Board of Directors may, at their discretion, designate a committee to hear the complaint. In no case shall the hearing be scheduled more than 60 days after the request for the hearing.

Step three

In discussing the grievance, the complainant may designate any person of his or her choice to appear with him or her and participate in the discussion. If the complainant is represented by legal counsel, the Board President shall be informed 15 days in advance. If the Board President is not informed 15 days in advance of legal representation, Habitat for Humanity, The Heart of Wyoming has the right to postpone the hearing for an additional 15 days. The Board of Directors shall issue a written decision on the matter within 30 days, and the decision of the Board of Directors shall be the final procedure for the complainant at the local level. A written record will be prepared and made available to the complainant of the discussion and determination.

 

Additional Information

If you believe you are the victim of housing discrimination you can contact the Denver Regional Office of Fair Housing and Equal Opportunity (FHEO) or Casper Field Office:

 

Region VIII

Colorado, Montana, North Dakota, South Dakota, Utah, and Wyoming

Denver Regional Office of FHEO
U.S. Department of Housing and Urban Development
1670 Broadway
Denver, Colorado 80202-4801

(303) 672-5437
(800) 877-7353
TTY (303) 672-5248

Civil Rights Complaints: ComplaintsOffice08@hud.gov

 

Casper Field Office

 

Department of Housing and Urban Development
150 East B Street, Room 1010
P.O. Box 11010
Casper, WY 82602-5001

Phone: (307) 261-6250
Email: WY_Webmanager@hud.gov

Fax: (307) 261-6245
TTY: (800) 877-8339 or dial 7-1-1 (Not available in all areas.)

 

You may also contact HUD’s Office of Fair Housing and Equal Opportunity (FHEO) online at

https://www.hud.gov/program_offices/fair_housing_equal_opp/online-complaint

or call 1-800-669-9777 or 1-800-877-8339.